FAQs
Frequently Asked Questions
Do I need technical knowledge to use the products?
No. All MixiBrown products are designed for easy setup using intuitive apps compatible with iOS and Android.
Can I control the devices when I'm away from home?
Yes. Mobile app-compatible smart products allow you to monitor, interact with, or manage certain functions from anywhere with an internet connection.
Are the products suitable for dogs and cats?
Each product description clearly indicates which type of pet it is designed for. Some products are universal, while others are specifically optimized for dogs or cats.
How long does shipping take?
Orders are usually processed within 24 to 48 business hours. Once shipped, you will receive tracking information to check the status of your order.
How can I track my order?
Once shipment is confirmed, you will receive an email with the tracking number to check the real-time location of your order.
What happens if my product arrives damaged?
If your order arrives damaged or defective, please contact us as soon as possible and our team will help you resolve the issue quickly.
Do the products include a warranty?
Yes. All our products come with a warranty and support to offer you a secure and reliable shopping experience.
What payment methods do you accept?
We accept major secure payment methods, including credit and debit cards, as well as other methods available during the checkout process.
How can I contact customer service?
You can contact our team through the contact form or through the channels indicated on our contact page.
Why choose MixiBrown?
Because we select technology designed to improve the well-being of pets and bring peace of mind to their owners, combining innovation, comfort, and personalized support.
Do the products work with Android phones and iPhones?
Yes. Mobile app-compatible devices work on both Android and iOS. Please refer to each product's description for specific requirements.
Can I use the products if I have multiple pets?
Yes. Many of our products are designed for multi-pet households, facilitating feeding, supervision, and daily care.
Are the products safe for my pet?
Animal safety and well-being are a priority. We select products designed for comfortable and safe use by dogs and cats.
What are the advantages of pet technology?
Pet technology helps monitor, feed, entertain, and care for animals more efficiently, offering peace of mind even when you're not home.
Still have questions?
We are here to help.
Contact our team and we will advise you to find the best solution for your pet.